1. Go to the: “Sign In” page
To the left of the “Sign In” button is a link labeled “Forgot Password.” Clicking that link will take you to the password reset page:
2. Enter your email address:
Type the email address you used to register your account, and then click the “Send” button. You can cancel this process at any time by pressing the "Cancel" button.
3. Check your email:
After you see the following screen, check your inbox for the email you will receive as confirmation. The email will provide a link to reset your password and a temporary password.
4. Click on the link:
The emailed link will take you to a log in page. Log in using your email address and temporary password. The “Update Password” page in step 5 will be displayed.
5. Enter a new password:
Enter your new password, confirm your new password in the next box and then click “Submit.”
Your new password must comply with the following guidelines that have an asterisk beside them:
Recommendations are that it not contain any words found in the English dictionary
* It must be between eight and 40 characters
* It must contain at least one number
* It must contain at least one capital letter
* It must contain at least one lowercase letter
* It must be different from all other passwords you have used with Smart Submit in the past 12 months.
If your password change was successful, a green confirmation message will appear.
If questions remain, please contact support via any of the channels listed in the article found here.
Related Articles
Password requirements: protecting your data
0 Comments